Careers

Job Requirement:

Financial/ Business

• Explain hospital services to every walk-in and registered patient and ensure conversions
• Implementation of clinical and administrative protocols & procedures.
• Act as a SPOC (Single point of contact) to ensure proper deliverables to
• clients and to maintain long lasting relationships with them

People

• To foster peer support; provide training to others regarding the hospital wide policies and processes.
• To extend support and coordinate services in line with the Clinical Team’s & Nursing Team’s requirement.
• To constantly interact with respective departments to negotiate and expedite scheduling and completion of tests, procedures, and consultations.
• Coordinating with Credit Helpdesk/Billing Team for credit patients and updating the patients/patient family members regarding their approval status at periodic interval.

Customer

• To achieve 90% and above score in patient satisfaction index on a monthly basis.
• Investigate and resolved customer inquiries and complaints in a timely and empathetic manner
• To make inpatient rounds, ask open-ended questions to assess patient needs and ensure the services provided delight the patient and patient family members.
• Provide prompt, courteous, efficient and personalized service to all patients.

Operations

• Giving correct information to the clients about the services provided by the hospital
• Basic first level of counselling for correct appointments.
• Giving appointments to patients/ rescheduling it, if required.
• Proper handing over the duty to next duty staff and documenting it in the register.
• Responsible for all the equipment’s/gadgets etc. used at reception & waiting area.
• Informing the concerned department person if any problem faced.
• Ensuring that daily newspaper & weekly magazines etc. are kept properly in waiting area.
• Responsible for keeping their working areas neat & clean all the time.
• To keep themselves updated about hospital & its activities.
• Informing in-charge about any untoward incident immediately, if any.
• Handling the responsibilities as & when given by in-charge/ managers.
• Proper registration of new & revisit patients. Adding correct and completed information in the software.
• Issuing pt. ID card to all new patients.
• Accurate billing & handing over billing receipts to patients/party.
• Answering patient queries regarding bills, hospital services if any.
• Proper counselling of patients at the time of admission, discharge.
• Taking patient consent at the time of admission-on-admission form & countersigning the document.
• Providing labels in OP & IP files.
• Meeting admitted patients/ party with provisional bill and collecting advance amount from all admitted patients.
• Checking billing sheet of admitted patients and keeping final discharge bill ready, communicating to patient/party about the detailed bill and collecting final bill payment.
• Maintaining petty cash and related documents.
• To keep themselves updated about hospital & its activities.
• To contact right person in case of any doubts for clarifications.
• Informing in-charge about any untoward incident immediately, if any.
• Responsible for all other principal duties and key tasks assigned by the management from time to time.

Educational Qualifications:

Any Degree

Work Experience:

• 1-4 years of experience as an GRE in Health Care Industry
• Should be a good listener and exceptional in people management.
• Good in Attitude & Analytical skills

Expected Deliverables:

• Ensure patient delight
• Execute the SOP as per the guidelines
• Inculcating the culture of cohesiveness.

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